Frequently Asked Questions
Everything you need to know about your Jaques experience.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location but generally range from 7-14 business days.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please note that final sale items are not eligible for return.
How do I determine my correct size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options via Klarna and Afterpay.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can request a change or cancellation within 60 minutes of placing your order by contacting our support team.
Are your materials sustainably sourced?
At Jaques, we are committed to ethical fashion. 80% of our current collection is made from recycled or organic fibers, and we work exclusively with certified fair-trade factories.